Need Help? Explore Our FAQ

How do I receive my MeTime Voucher?
How do I receive my MeTime Voucher?
After checkout, if your order includes a MeTime voucher, a member of the MeTimeMom team will contact you at the email address on your account/order within 3-5 business days with further details on how to claim your voucher.
Do you offer free shipping?
Do you offer free shipping?
Yes, we provide free shipping on all orders over $65.00.
See our shipping rate breakdown below.
$8 Flat Rate Shipping on all orders under $40
$5 Flat Rate Shipping on orders between $40–$64.99
FREE Shipping on all orders $65 or more – no code needed!
Is MeTimeMom available globally?
Is MeTimeMom available globally?
MeTimeMom products are currently available only in the United States, with some restrictions based on location. We hope to expand our reach in the future to support moms everywhere!
Where can I find the ingredients for MeTimeMom soaps?
Where can I find the ingredients for MeTimeMom soaps?
Discover more about our incredible natural ingredients here. You can find the full list of ingredients for each soap bar on its individual product page.
What is the white film that appears on some of the soap?
What is the white film that appears on some of the soap?
That soft white layer you might notice is called "soda ash," and it’s actually a natural part of the soapmaking process. It forms when our cold process soaps meet the air during curing — a harmless, powdery finish that doesn’t affect the safety, quality, or luxurious lather you’ll enjoy. At MeTimeMom, we leave this natural beauty just as it is to celebrate the handmade process, reduce unnecessary handling, and help keep our costs lower for you. If you prefer a polished look, simply run your soap under cold water and give it a quick lather before your first use. Either way, your MOMent of MeTime is ready whenever you are.
Is MeTimeMom soap ok to use on my sensative skin?
Is MeTimeMom soap ok to use on my sensative skin?
MeTimeMom soap is hand crafted with all skin types in mind, using only 100% natural ingredients. We encourage you to check the product page for each soap and carefully consider the Texture/Grit description to find the perfect soap texture for your skin.
What ingredients are on the MeTimeMom "no" list?
What ingredients are on the MeTimeMom "no" list?
At MeTimeMom, we prioritize our ingredients and rigorously test all our soaps to guarantee quality and safety. You'll never find parabens, aluminum, phthalates, sulfates, PEGs, CIT/MIT, synthetic colors, or dyes in any of our products.
What size are the soap bars?
What size are the soap bars?
Each MeTimeMom soap bar weighs approximately 8.0 oz. Since every bar is handmade, you may notice natural variations from one bar to the next. Our cold-process soaps go through a curing phase after the saponified fats set, gradually becoming smaller and firmer when cured. On average, each bar will be 8.0 oz and possibly slightly larger.
Is MeTimeMom cruelty free?
Is MeTimeMom cruelty free?
Although we are not officially PETA-certified as cruelty-free, we never conduct animal testing at any stage of our supply chain. All of our ingredients are ethically sourced from local supplier farms, ensuring no harm is done to animals.
Is MeTimeMom soap organic?
Is MeTimeMom soap organic?
While we don't yet have an official organic certification, all of our soaps are crafted with 100% natural ingredients and oils.
How long does each soap bar typically last?
How long does each soap bar typically last?
While individual results may vary depending on daily use, our soap bars generally last about 4-6 weeks. To prolong the life of your bar, we suggest using our Soap Sucker accessory as a base, or a soap-saving dish or bag, to prevent sticking and allow it to dry properly between uses.
Can young kids and teenagers use MeTimeMom soaps?
Can young kids and teenagers use MeTimeMom soaps?
Yes, MeTimeMom soaps are safe for the whole family—our entire household uses them every day! From me, my husband, and our two kids to our extended family spanning all ages, MeTimeMom soaps are a trusted part of our routine.
As with any new product, we recommend doing a patch test if you're unsure how your skin may react to certain natural ingredients. While our soaps are made with high-quality, natural ingredients, MeTimeMom is not responsible for any reactions that may occur.
For really young children, please note that our soaps are not tear-free, so they should be used with care and adult supervision.
Are MeTimeMom products made in the USA?
Are MeTimeMom products made in the USA?
Recipes proudly developed in the USA, responsibly manufactured with our global partners.
MeTimeMom started as a passion project—handcrafted soaps made for our own family right here in the USA. As demand grew, we made the thoughtful decision to partner with expert artisans to ensure we could maintain the quality and care our customers expect, while also balancing the personal and professional aspects of our journey.
While our goal is to one day bring all production to the USA, it’s not yet financially feasible for our small business. After testing over 30 artisan soap makers in countries like China, Taiwan, Italy, and Mexico, we found a trusted team in China that meets our high standards. They create handmade, cold-process soaps using locally sourced, farm-fresh ingredients, ensuring the same level of quality and craftsmanship we started with.
Your support helps us move closer to our dream of producing our soaps in the USA. Until then, we remain committed to offering premium, thoughtfully crafted products
How Long Before My Order Arrives?
How Long Before My Order Arrives?
You can track your order using the tracking number provided in your shipping confirmation email. If you encounter any issues, feel free to reach out through the contact form below.
Most orders arrive within 5- 7 business days, though delivery may take longer depending on your specific location and current carrier processing times.
Do I need to be home to receive my order?
Do I need to be home to receive my order?
No, you don’t need to be home when your order arrives. MeTimeMom packages do not require a signature upon delivery.
What is your return policy?
What is your return policy?
At MeTimeMom, we want you to love every MOMent with our products. If our natural soaps don’t meet your expectations, we’re here to make it right.
We currently do not accept returns or exchanges, but if you're not satisfied with your purchase, feel free to gift any unused items to friends or family who could use a MOMent of self-care!
If you’re unhappy with our products within 14 days of receiving your order, please reach out to us, and we’ll be happy to assist you and attempt to make it right.
What payment methods are accepted?
What payment methods are accepted?
For a complete list of available payment methods, please refer to the checkout section of our website. We’re continually upgrading and adding new options to provide a more personalized checkout experience for each customer.
My package is lost.
My package is lost.
We are here to help! Please reach out via the contact button below.
How long after purchase until I receive my MOMent reward points?
How long after purchase until I receive my MOMent reward points?
Your MOMent points balance will be updated in your account within 2-5 business days after your purchase has been completely fulfilled.
What activities qualify as MeTime for the MOMent reward vouchers?
What activities qualify as MeTime for the MOMent reward vouchers?
We consider any pampering or self-care activity that helps you relax and is legally permitted as eligible MeTime. Full details and requirements for acceptable vouchers will be outlined in the terms provided in your email. Restrictions may apply based on your location or specific business policies. If you have questions about whether a local business qualifies for your MOMent reward vouchers, feel free to contact us using the "Contact Us" button below.
Do my MOMent points ever expire?
Do my MOMent points ever expire?
Your MOMent Points never expire!
Where do MeTimeMom orders ship from?
Where do MeTimeMom orders ship from?
All MeTimeMom orders are processed and shipped directly from our location in Austin, TX.